Lidl and Waitrose enforce extreme measures including queue marshals amid coronavirus rules

Lidl announced it will install checkout protection screens across all its UK stores. These plastic screens will sit between check out staff and customers.

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Christian Härtnagel, CEO at Lidl GB, commented: “The safety of our colleagues and customers continues to be a key priority for us, which is why all of our stores here in Great Britain will be fitted with protection screens at checkouts.

“We hope that this additional safeguard will help to provide extra reassurance for those both working and shopping in our stores.”

Waitrose is going much further, with “comprehensive measures”, including policing the number of shoppers in store and hiring marshals.

Waitrose said: “The store will limit number of customers allowed in at any one time, so that social distancing can be observed, and limits will be specific to each branch based on the number of tills.

“Marshals will help to manage queues outside shops and if necessary remind customers to respect the two metre social distancing rule.

“There will be signage and a coned area instructing customers to queue two metres apart outside shops.”

Like Lidl, Waitrose has put check out screens in place, and the stores will be reducing the number of checkouts.

Bérangère Michel, Partner & Executive Director, Customer Service John Lewis Partnership said; “The health of our Partners and customers has always been our number one priority and we fully support social distancing.

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“While these measures will dramatically change how people shop and interact with others in our stores for the moment – they are absolutely vital to ensure that our customers can shop safely and that our Partners are protected as they go above and beyond to serve shoppers in this time of crisis.”

Supermarkets have been responding to the crisis, which has been growing in scale over the past weeks.

Boris Johnson, in his statement last night, ordered Britons to rely on home delivery services as much as possible.

However, many UK grocers are at full capacity with their delivery systems, refusing new customers and not offering delivery slots until April.

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Sainsbury’s defied the Prime Minister by advising healthy Britons to shop in store.

Sainsbury’s said: “We are prioritising elderly and vulnerable customers for online delivery slots.

“If you consider yourself to be vulnerable and do not receive an email from us today, please visit our Groceries Online website tomorrow (Monday) for information on how to contact us.”

There are currently limited slots available, with a message on the Sainsbury’s website reading: “Because of high demand, we don’t have many delivery slots available right now.”

New customers are unable to register for Sainsbury’s home delivery.

Tesco does not have slots available to book until April 13, but slots after this date have yet to be released.

Morrisons website is temporarily disabled this morning.

Asda is fully booked for deliveries.

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