A family claim they needed to abandon their holiday apartment and pay to stay elsewhere because it was so bad.
Chloe Blewitt and John Myers's pictures show broken beds, a dirty toilet, leaky sink, exposed wiring and an electric kettle plonked on top of an electric hob at the accommodation in Kos, Greece.
They were staying at "three-star" Harriet's Apartments in Kardamena booked with Tui and say the brochure showed simple but spotlessly clean and well maintained accommodation.
But along with daughter Tiana, seven, the couple instead discovered what they claim was a "grubby and rundown" apartment which they described as an "absolute joke".
The family from Redruth, Cornwall, who paid £1,344 for their two-week, self catering break starting on August 14, bailed out after nine nights.
Instead, they paid out of their own pockets to stay the remaining five nights at another hotel.
Chloe, 35, uploaded pictures to social media with the caption: "No TUI smile with this accommodation!
She and John, 46, also said they were "sick of being ignored" by TUI reps despite their complaints.
Harriet's Apartments are rated four out of five stars on TripAdvisor.
TUI describe the apartments online as "small and friendly" and as a "family-run property with character".
But Chloe's pictures show a bed which had multiple wooden slats missing, two large cracks in the glass door, crumbling plaster, a fire alarm without a cover and exposed wiring covered with black tape.
Speaking today, Chloe said: "On Friday 23rd we decided to pay 700 euros to move to another hotel.
"My partner has been emailing and calling since we have been home and we still have not had a satisfactory response.
"The customer care line is a call centre who respond with 'the system is down at the moment.'"
Despite the bad experience suffered by Chloe, the apartments enjoy a four out of five rating on TripAdvisor.
User Mandie_73_Heathfield gave the apartments a top rating last month and wrote: "Our room was a pleasant surprise as it is only a 2 star property we were not sure of what to expect.
"Overall we had a great time thank you George and family for making is feel so welcome!"
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